VMware User Environment Manager 9.0 – What’s New

Earlier this month VMware released a new version of User Environment Manager that brings some new and exciting features, not only to User Environment Manager, but also to the Horizon Suite. To learn about the new features in Horizon 7 you can see my blog here.

Here I would like to highlight the new main features of VMware User Environment Manager 9.0

Smart Policies

The new Smart Policies offer more granular control of what users can do when they connect to their virtual desktop or applications. With the first release of Smart Policies you will be able to manage these capabilities based on the following conditions:

  • Horizon Conditions
    • View Client Info (IP and name)
    • Endpoint location (Internal/External)
    • Tags
    • Desktop Pool name
  • Horizon Capabilities
    • Clipboard
    • Client drive
    • USB
    • Printing
    • PCoIP bandwidth profiles

 

For more information on these capabilities, see my more detailed blog Here.

It should be noted that to use Smart Policies you will need Horizon 7 View and User Environment Manager 9. You will also need the latest View Agent and Clients installed to take advantage of these new features. Also note that these policies only work with the PCoIP and BLAST Extreme protocols, and not RDP.

Application Authorization (Application Blocking)

This feature gives administrators the ability to white- or black-list applications or folders. In the example below you can see that some applications are allowed and some will be blocked.

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Using this feature with User Environment Managers Conditions will not only give administrators great control over what applications users can use, but also how they can be used. An example would be if a user is on the internal network they have access to company-specific applications; however, if they accessed their desktops from an external network then these applications would not be available.

With a simple check of a box, administrators have a very simple model for enforcing applications that the users are authorized to use, and using conditions in this way could be result in a different set of applications depending on where the user connects from.

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ThinApp Support

When clicking on the DirectFlex tab of an application you will now see the new check box to Enable ThinApp Support for that application.

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When this is selected you will be able to manage what happens within the ThinApp “bubble” from within User Environment Manager, rather than doing this by setting specific values during the ThinApp capture process, or afterward via a script. This integration generalizes the approach that packagers can take when choosing isolation or encapsulation. It allows them to not have to force the knowledge of each and every configuration during the capture process by setting isolation modes or creating separate packages for different application configurations.

You should also note that you do not need to configure a separate application within User Environment Manager to take advantage of this. If the box is checked the flex agent will notice if the application is natively installed or accessible via ThinApp, and automatically apply the correct settings.

Manage Personal Data

User Environment Manager now has the ability to easily manage personal data. This would include things like My Documents, My Music, My Pictures, etc.

The example below shows how easy this is to configure.

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Office 2016 Support

User Environment Manager 9.0 now supports Office 2016. As you can see from the example below this also includes Skype for Business and OneDrive. Just like with earlier versions these can all be added with the Easy Start button.

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New User Environment Manager Conditions

As part of the new deep integration with Horizon 7, User Environment Manager has added a number of new conditions that can be pulled from Horizon 7. These include Pool-Name, Tags, and client location – such as internal or external.

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I have also posted this blog on VMware.com here

VMware Horizon Smart Policies

With the release of VMware Horizon 7 and User Environment Manager 9 VMware has introduced Smart Policy’s to help administrators manage their Virtual environments better and improve what users can get access to and from where.

Smart Policys can be set on the following conditions

  • View Client Info (IP & Name)
  • Endpoint location (Internal/External)
  • Horizon Tags
  • Desktop Pool name

Below is a list of the smart policy that can be set and how they can be used by the Horizon administrators.

Clipboard

  • Enable
  • Disable
  • Allow Copy from Client to Agent
  • Allow Copy from Agent to Client

Client Drive

  • Disable
  • Allow All
  • Read Only

USB

  • Enable
  • Disable

Printing

  • Enable
  • Disable

PCoIP bandwidth profiles

  • High-Speed (20 Mbps)
  • LAN (10Mbps or Higher)
  • Dedicated WAN (5Mbps default)
  • Broadband WAN (2Mbps)
  • Low-Speed (1Mbps)
  • Extremely low-speed connections (up to 500Kbps)

The following table shows when to use the best bandwidth profile and for what use cases

Description BW(Mbps) typical network typical user
1 Best User Experience(workstation) 20 LAN M&E CAD/CAM
2 Best User Experience(VDI) 10 LAN – MAN Knowledge worker, video
3 Default Setting 5 WAN Task worker, light video
4 Optimal User Experience 2 WAN Office Apps
5 Prioritize Bandwidth 1 WAN Basic Apps only
6 Minimum Bandwidth 0.5 WAN Low Data Entry

The following table shows how the PCoIP profile is tuned based on the profile selected

GPO 1 2 3 4 5 6
Max Session BW (kbps) 9000 9000 9000 5000 2000 1000
Min Session BW (kbps) 100 100 100 100 100 100
Enable BTL 1 2 0 0 0 0
Max Initial Image Quality 100 90 80 70 70 70
Minimum Image Quality 50 50 40 40 30 30
Max FPS 60 30 30 20 15 5
Max Audio Bandwidth (kbps) 1600 1600 500 500 200 90
Image Quality performance. 50 50 50 50 25 0

 

To take advantage of these new Smart Policy you will need to use Horizon 7 and User Environment Manager 9 and have the latest Horizon Agents and Clients installed. It should also be noted that these policy only work with the PCoIP and BLAST Extreme protocols and not RDP.

For information on more new feature released with Horizon 7 see the following blog

VMware Horizon 7 New Features

User Environment Manager 8.7 Working with Horizon 6.2

With the release of VMware User Environment Manager 8.7 VMware added a number of new feature, all of which you will find in the VMware User Environment Manager Release Notes.

However, in this blog, I would like to call out two new features that help when deploying User Environment Manager alongside VMware Horizon 6.2. VMware’s EUC teams did a great job in my opinion getting these two great features added or enhanced to work with Horizon 6.2 in the latest releases.

You can read the rest of my post and find out what I will be doing on VMware.com. Click Here

VMware User Environment Manager Demo

At VMworld this week I co-presented on the “Managing Users: A Deep Dive Into VMware User Environment Manager – EUC4630” session. As part of the session I showed a quick 7 min demo of User Environment Manager.

This Demo included showing the User Environment Manager configurations and a couple of cool things you can do with User Environment Manager. After the session a couple of people asked me to share the video for further reference. Below you will find the Video Demo, I hope you find it useful.

Also make sure you check on my White Paper of configuring User Environment Manager in 60 minutes or Less Here.

EUC Professional Services Engineering (PSE) and VMworld

Screen Shot 2015-07-30 at 11.21.56 AM

VMworld in San Francisco is approaching very quickly. It’s a must-attend event for VMware customers, but there is a lot to take in, so I thought I would take a few minutes to highlight some key activities led by my team of End User Computing (EUC) consultants and architects that you won’t want to miss.

Our organization is called Professional Services Engineering (PSE) and is part of the Global Technical and Professional Services Organization. As VMware’s EUC subject matter experts, our team works with some of our largest EUC customers worldwide.

You can read the rest of my post and find out what I will be doing on VMware.com. Click Here

VMware User Environment Manager Application Profiler

One of the great benefits to the new User Environment Manager from VMware is the ability to be able to manage user setting at an application level for each individual applications. There are a number of ways in witch you can configure your applications to be managed by the UEM solution. The quickest and easiest is to use the Application Profiler that is available with the UEM download.

The VMware UEM Application Profiler is an extra software install that you install on a desktop or virtual machine where you have your user software installed. Once installed the application profiler can be used to quickly create the standard application settings that can be easily rolled out to your users.

As the UEM Application Profiler is not part of the standard install this blog will document just how to install and configure the UEM Application Profiler.

This blog post assumes that you have already configured User Environment Manager in your environment and everything is working as designed, if you do not have UEM installed and running then please see my blog on the VMware website Here

Capturing Application Settings

  1. Log in to the desktop where you have installed the Application Profiler software
  2. Install the Application that requires a profile
  3. Launch the Application Profiler

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  1. Click Start Session

2

  1. Select the Application that requires a Profile and click OK

3

  1. The Application will automatically launch
  2. Make any changes to the Application that will be required as part of the application profile
  3. Once the Application is configured correctly switch to the Application Profiler and click Stop Analysis

4

  1. Click OK

5

  1. Click Save and save the config file with the predefined settings

6

  1. Copy the 3 saved files to the \\UEMServer\UEMShare\general\applications
    • Configuration file
    • Flag file
    • Icon file
  2. In the VMware User Environment Manager – Manager click refresh tree

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  1. The new Application will now appear in the application tree

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My good friend and colleague Stephane Asselin created some good video’s on the process that can be found here https://www.youtube.com/playlist?list=PLfr3uvmY7hBwGeHiVIfo7rGA7rk4yemEV

To read more from Stephane check out his blog here http://myeuc.net/?wref=bif

Application Profiler Configuration Procedure

The following should be installed on all of the PC’s that will be required to run the Application Profiler.

  1. Run the VMware UEM Application Profiler x.exe file
  2. Click Next

9

  1. Accept the License Agreement and click Next

10

  1. Confirm the destination folder and click Next

11

  1. Click Install

12

  1. Click Finish

13

VMware User Enivronment Manager SyncTool

The VMware User Environment Manager SyncTool provides support for users that are not always connected to the network such as Laptop users. The SyncTool is also recommended when users are at remote offices that have slow or limited bandwidth.

As the User Environment Manager SyncTool is not part of the standard install this blog will document just how to install and configure the UEM SyncTool.

This blog post assumes that you have already configured UEM in your environment and everything is working as designed, if you do not have UEM installed and running then please see my blog on the VMware website Here 

SyncTool Configuration Procedure

  1. Configure the following SyncTool GPO’s, these GPO’s can be found at; User Configuration > Policies > Administrative Templates > VMware UEM > SyncTool
  2. Run VMware UEM SyncTool during logon as Group Policy Extension

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  1. Watch local profile archive changes

2

  1. Synchronization Intervals

3

  1. Synchronization retry intervals

4

  1. Synchronization Profile Archive Backups

5

  1. Local Sync Path

6

  1. Sync Local FlexEngine log file to network at logoff

7

SyncTool Installation Procedure

The following should be installed on all of the PC’s that will be required to run the SyncTool.

  1. Run the VMware UEM SyncTool x.exe file
  2. Click Next

8

  1. Accept the License Agreement and click Next

9

  1. Confirm the destination folder and click Next

10

  1. Click Install

11

  1. Click Finish

12For more information on the VMware User Environment Manager SyncTool please see the documentation here. https://www.vmware.com/pdf/uem-860-synctool-admin-guide.pdf

VMware UEM Helpdesk Support Tool

The VMware UEM Helpdesk Support Tool provides support capabilities for VMware UEM profile archives and profile archive backups through an intuitive graphical user interface. The VMware UEM Helpdesk Support Tool also provides some analysis functionality by displaying total profile archive sizes for a user and an integrated UEM FlexEngine log file viewer.

The VMware UEM Helpdesk Support Tool can be used by VMware UEM administrators themselves or it can be made available to another department that is in charge of providing support in the area of personalization.

The following actions can be taken with VMware UEM Helpdesk Support Tool:

  • Reset a profile archive for a user
  • Restore a profile archive backup for a user
  • Edit a profile archive for a user
  • View UEM FlexEngine log files for a user
  • See total profile archive and profile archive backup sizes for a user

As the Helpdesk tool is not part of the standard install this blog will document just how to install and configure the UEM Helpdesk tool.

This blog post assumes that you have already configured UEM in your environment and everything is working as designed, if you do not have UEM installed and running then please see my blog on the VMware website Here

 

Helpdesk Support Tool Configuration Procedure

  1. Enable the Helpdesk Support Tool GPO, this GPO can be found at User Configuration > Policies > Administrative Templates > VMware UEM > Helpdesk Support Tool > UEM Configuration Share

1

  1. Open the UEM Management Console
  2. Click on the star in the top left hand corner and click Configure Helpdesk Support Tool

2

  1. Click Add
  2. Enter the path to the user archive folder in the top line and then check to 2 check boxes. The bottom 2 paths will automatically be filled in. Click OK

3

  1. Click Save

4

Helpdesk Support Tool Installation Procedure

The following should be installed on all of the desktops that will be allowed to run the helpdesk support tool.

  1. Run the VMware UEM Helpdesk Support Tool x.exe file
  2. Click Next

5

  1. Accept the License Agreement and click Next

6

  1. Confirm the destination folder and click Next

7

  1. Click Install

8

  1. Click Finish

9

VMware User Environment Manager Deployed in 60 Minutes or Less

With the VMware acquisition of Immidio, announced in February 2015, VMware has now released VMware User Environment Manager (UEM). In the last several weeks I have been doing some internal testing with UEM and looking at the different things the software can do, and how this will help administrators manage users and improve the user experience.

After the acquisition was complete I kept hearing internal conversations about just how easy UEM is to deploy and get up-and-running, as there is no extra infrastructure needed to configure UEM. All that is required to configure UEM is:

  • A couple of file shares
  • Configuration of group policy objects (GPOs) on the user organizational unit (OU)
  • Installation of UEM agent and manager software

You can read the rest of my post on VMware.com. Click Here